Preview Mode Links will not work in preview mode

Dec 19, 2018

On today's tech podcast, I talk to Oomnitza CEO Arthur Lozinski about "Thing management" Thing management = accurately and timely tracking every detail about the laptops, desktops, monitors, smartphones, tablets; data center gear like servers and switches; sensors and new-age capital equipment central to business productivity and profitability.

Arthur has a background in enterprise software, specifically with SAP. He also has a passion for complex business processes and technology to co-found Oomnitza.

I learn more about Arthur's story and how Oomnitza provides a suite of solutions for IT professionals, including IT Asset Management, Contract Management, and Device Management. Combining mobile and cloud technology, Oomnitza help's IT teams better track, service and manage their company information and assets.

I also chat with Arthur about their new Oomnitza Bot, a new IT asset management chatbot that works within Slack and integrates with Zendesk, a customer service, and engagement platform. The Oomnitza Bot provides a single source of truth and rich intelligence about every asset, enabling automation of the IT support experience. As a result, organizations experience significant productivity gains and cost savings.

Instead of manually filling out support tickets when they have a problem or need, users report issues about an asset from within Slack using the Oomnitza Bot. Once the end user confirms the asset and provides a description, a Zendesk ticket is automatically created.

The Bot also establishes a relationship between the created ticket and the asset (custom object) via Zendesk’s Custom Objects API. The Oomnitza for Zendesk plug-in will display rich asset details for the service desk agent using this relationship and linked object information. This enables IT support to resolve issues faster, based on in-depth information about the asset and its owner.