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Sep 26, 2018

West Monroe Partners is known for partnering with companies to help them reimagine, build & transform their business with technology.

The company recently read a study shows that, despite a tightening labor market that should be making companies sweat about how to convince their skilled workers to stick around, most of those surveyed ranked employee engagement toward the bottom when asked about their company’s top 10 priorities - and it didn’t even make the cut for 10% of the respondents.

So, what’s it going to take for companies to realize that they can’t take their top talent for granted? In a competitive labor market like this, the Employee Experience is the new Customer Experience - and it’s time companies figured that out.

I invited Paul Hagen, a senior principal in West Monroe’s customer experience practice and author of this report onto my tech podcast to find out more.

Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy.

He is an experienced strategy, customer experience, and marketing professional with over 20 years of market research, human-centered design, technology and digital strategy, facilitation and project management experience and a track record for creating solutions that enable business goals through innovative technology and systems.